FAQ

• What makes TheFurniture.com unique and why should I buy from this site?
• Does TheFurniture.com have a catalog that I can download?
• What types of furniture do you sell? And from what brands?
• Why do you need my e-mail address?
• Do you have a showroom?
• What are some savings opportunities I can take advantage of today?
• What are the shipping costs?
• What are my delivery options?
• Is there a sales tax when I purchase online?
• What payment options are available?
• Do you have a guarantee?
• How do Geo-Discounts work?
• Is my shopping transaction secure?
• How long delivery takes?
• What is your return policy?
• What happens if my order comes damaged?
• Do you ship internationally?
• How is my order shipped?
• I have further questions unique to my order/delivery situation. Who can I contact?

What makes TheFurniture.com unique and why should I buy from this site?

At TheFurniture.com, we carefully select our products that we offer online. It is during this process that we listen to our customers, offer selections of furniture you want and provide a safe a secure online shopping experience. Partnered with our attention to customer care, your online experience will be one that you will remember and want to recommend to friends as well.

Does TheFurniture.com have a catalog that I can download?

Due to the customer demand of constantly searching for new and exciting products, TheFurniture.com does not offer a printable or downloadable catalog. However, with our ever-changing selection, and the up-to-date inventory, our online store showcases our entire selection. Feel free to browse and as always, contact us directly if you do not see an item in which you are looking for.

What types of furniture do you sell? And from what brands?

At TheFurniture.com, we strive to satisfy our wide array of customer demands. Our furniture line covers your entire house from the basement to the back porch. Items include bedrooms, living rooms, dining rooms, kitchen, entertainment rooms, children’s rooms, lounges and more. With the wide array of offerings, we carry over 50 brands including your favorites from Pulaski, Aico, Lexington Home, Bernhardt, Kincaid, Magnussen, and many more...

Why do you need my e-mail address?

When purchasing from TheFurniture.com, your email address is important for us to remain in contact with you, and allows us to send updates regarding your products location and timing. We can also use your email address to help us identify your customer profile, so we can periodically send you savings and discounts.

Do you have a showroom?

We currently are not showcasing our products in a showroom. However, with our newly designed website, easier navigation, savings discounts and online product selection, we are positive that you will find your online shopping experience to be an easy and enjoyable one. Plus, we are able to offer many more selections online than we would in a showroom, as our customer demands change, so too will our selections. Make sure to check back often!

What are some savings opportunities I can take advantage of today?

At TheFurniture.com, we have many savings opportunities for you to take advantage of. Here is a summary of the discounts that we currently offer:

• Geographical Discount (GEO) – get up to 20% OFF depending on your proximity to one of our distribution centers.
• Google discount– get 3% OFF by using Google Checkout.
• Volume discount– get up to 20% OFF if ordering large quantities of furniture.
• Outlet discount - get up to 75% OFF on specific items from our outlet store.
• Seasonal discounts – get various promotional savings.
• Wire transfer/certified check discount – get 3% OFF by using a wire transfer or certified check as a payment method.

What are the shipping costs?

At TheFurniture.com, ALL products listed out our site qualify for FREE Shipping! Yes. We have listened to our customers and wanted to provide the highest quality furniture, with 0 shipping charges. Inquire today and find out even more ways to save!

What are my delivery options?

In order to satisfy each and every customer, TheFurniture.com provides options to satisfy your delivery needs. We offer FREE Curbside Delivery – where an item gets delivered to your front door or inside your garage, but not inside your house. White Glove Delivery is also available – where an item gets delivered inside your house/apartment/office, unpacked, assembled, and placed in a room of your choice. Both options provide 100% satisfaction guarantees!

Is there a sales tax when I purchase online?

Based on our business location, the only state which pays a sales tax is the state of Pennsylvania. There is NO sales tax when purchasing through our web-site.

What payment options are available?

At TheFurniture.com, we offer many options to satisfy many different types of customers. Currently, we are offering the following payment options:

• Visa
• Master Card
• Discover
• Wire transfer
• Certified check

Do you have a guarantee?

At TheFurniture.com, we GUARANTEE each and every product we sell. We stand by our products as well as our mission of providing you the best, highest quality products, in perfect condition. In addition, all furniture is under protection of the manufacturer’s warranty. You also have the option of extended the warranty of the item for 5-years at an additional fee.

How do Geo-Discounts work?

Our Geo-Targeted discounts are yet another way TheFurniture.com stands apart from our competitors. Depending on your location based on our distribution centers, you may qualify for up to 20% savings. Simply fill out the GEO form providing information about your location and the item(s) you interested, or call our customer service for your convenience.

Is my shopping transaction secure?

Absolutely! At TheFurniture.com, we take every precaution to protect our customer’s information. When processing your credit card information, you will have an option of choosing either secure Google Checkout or Authorize.net, which offers safe and secure credit card and electronic check transactions. Backed by Google and/or Authroize.nets data protection security.

How long delivery takes?

With all delivery methods, and locations taken into consideration, delivery times will vary. Our distribution centers are located all over the United States. Delivery timeframes usually depend on your proximity to one of our manufacturer distribution centers. For more information in regards to a specific manufacturer, please contact our Customer Service.

What is your return policy?

As always, at TheFurniture.com, we want you to be 100% satisfied with your purchase. In some cases, the customer is not happy with the product once it is actually placed in the room. We understand! And because of the "ease of mind" you will have with shopping on TheFurniture.com, most items may be returned within 30 days of the arrival. (Manufacturers’ restocking fee and shipping charges may apply.)

What happens if my order comes damaged?

Our shipping services provide the utmost respect and care with your purchased items. With that said, damages do occur occasionally. If damages do occur, please contact our claims department to have a repair or replacement arranged. We will make sure your product is replaced, and spare parts are ordered, depending on your situation.

Do you ship internationally?

As we do have many international customers, we also provide international shipping as well! Shipments outside of the continental US can be arranged through a third party shipping company. You are welcome to select any shipping company of your liking. TheFurniture.com will deliver your order to any port or distribution hub within the continental US, after which the pre-selected international shipper will transport the merchandise to your location.

How is my order shipped?

Partnering exclusively with a contract distribution company, Furniture On Time, TheFurniture.com stands behind our reputable delivery services. Furniture On Time specializes in furniture delivery - Using a professional furniture delivery company ensures high quality of the service and low percentage of damages, just another way that TheFurniture.com stands apart from it’s competitors, and provides even more confidence to our customers.

I have further questions unique to my order/delivery situation. Who can I contact?

At TheFurniture.com, we want to hear from you. Whether you have questions with your order, questions about the product, or concerns over any type of shipping timing, methods etc...we want to hear from you! Feel free to call us at 800-838-3048 or contact us.